Archive for March, 2009

04
Mar
09

Are you running your business or is it running you?

As entrepreneurs, freelancers, small business owners – take your pick of what you want to be called – we are called upon to not only wear many differents hats, but shoes, shirts and pants too.   In seconds we may have to go from being the receptionist to the CEO to the janitor.  Then, somewhere in the midst of doing all of that, we also have to do the things we get paid to do, the things we are passionate about, the things that we took that risk and started our businesses to do.

When a business fails one fairly consistent response from the owner, if they are being honest, is “I was overwhelmed. There was so much to consider”.  There is a lot to consider and a lot to do.  The key is to stop your business from running you and turn to running your business.  This means spending significant time identifying just what your goals are and a solid, realistic plan on how to achieve them.  It also means accepting your limitations and knowing when to ask for help.   We are not all good at everything, as much as we might like to be or think we are.  Most of us have gone into business for ourselves because there is one or a few things we are really good at.  One of the keys to making sure we are running our business rather than it running us is to acknowledge what we are not good at.  You may be The Rock Star graphic designer, but if you are lousy at writing, your proposals will suffer and so will your business.  If you are the world’s best writer, but you are lousy at math, your books are going to suffer and so will your business.

Almost as important as what we are not good at, is what we don’t have time to do.  The bottom line to having our own businesses is exactly that – the bottom line.  Primary in our decisions should be the lifestyle that being an entrepreneur allows us to have, but if the bills are not getting paid, there is no lifestyle.  If you are spending too much of your time running your business and not working on the things that build your business and bring in the money, you are losing out on opportunities.

So how do you make sure that you are the one in charge of your businesses destiny?  Start with identifying your end goal and your plan to get there.  Then take a long, hard, probably soul-searching look at yourself and, if necessary, your team.  What are you good at?  What do you like to do? What are you passionate about?  If a team, what are your combined and individual strengths, and more importantly, what are your weaknesses?   Once you have honestly assessed what you should be doing – the things you are good at and passionate about – now you can begin to evaluate the things you are not good at or don’t have time for.   Is your bookkeeping piece the one that needs work?  Do you fall behind on new contact/potential lead follow-ups?  Are you bad about remembering appointments or your clients’ birthdays and company anniversaries? Are you lost when it comes to marketing or think that social media is filming your friend’s birthday party?    Once you know what you don’t know, you can begin to develop a plan to overcome the gaps in your knowledge or your processes.

Maybe the answer is something as simple as taking a quick class and re-learning skills you already had, maybe you need to reallocate the resources your team already has to better play to their individual strengths, maybe the answer is to turn to a professional.  For everyone and every business, the solution will be different.  One key thing to remember is that occasionally spending money to hire someone to do the things you don’t like to do or are not good can ultimately be a savings.  It is a savings in the aggravation, wasted time, worry and lost billable hours you would otherwise experience.  Now this does not mean turn over the reins to your business to someone else!  It is still your business and you should always be actively involved in every aspect of it.  What it does mean is you find someone with skills you do not have to be your partner.  Make sure they understand your business and your vision as clearly as you would have your team or employees understand them.

So now, the question for you is what do you need to do to stop your business from running you? Or more importantly, away from you?  I’d love to hear your answers – so please keep the comments coming.

03
Mar
09

They are starting to "Get" the power

The estimated number of companies currently on Twitter is in the thousands. The businesses are immensely diverse but their basic goals remain the same – to leverage the “Power” of social media for the betterment of their bottom line. While not every company on Twitter has found the magic formula that leaves that warm, fuzzy, “I’ve got to do business with this company” feeling with its followers, there are a few who either have gotten or are starting to “Get” the power the medium can hold. One such company that popped up less than two weeks ago in the Twittersphere is Maggiano’s. A family-friendly chain restaurant whose apparent mission is to provide it’s customers with bountiful, consistently good Italian food in a Little Italy style atmosphere.

The evidence that Maggiano’s is learning to harness the power of Twitter is clearly illustrated in the story of my lunch last Saturday. Beth Harte, Li Evans, Mayra Ruiz and I had plans to meet at the Maggiano’s in King of Prussia, PA. Mayra and her husband had driven up from West Virginia for the the day and we ladies were gathering to share, not only some food, but some sparkling discussion on the state of social media. Mayra was also interviewing Beth and Li about their upcoming Online Media Boot Camp. I was driving from my home in South Philly (Thanks Philly Car Share!) out to the ‘burbs when almost to King of Prussia, I realize I could not remember which side of the mall Maggiano’s is located on. So, Twitterholic that I am, I send out this tweet: @GloriaBell: Quick someone – Maggiano’s in King of Prussia, which side of the mall is it on?
Before I received a response, I sighted the restaurant, parked and joined the ladies inside. We were seated and I, again Twitterholic that I am, stole a quick look at at my replies (so I could thank anyone who had sent me directions) prior to starting our conversation. Imagine my pleasant surprise to see this tweet:
@Maggianos: @gloriabell Enjoy your lunch at Maggiano’s King of Prussia!
It had been posted less than ten minutes after my request for directions. The other ladies were just as pleasantly surprised so I sent out a “joint” reply: @Maggianos I am having a lovely lunch with some brilliant ladies @marketingmisfit @bethharte & @storyspinner
Within minutes we received @BethHarte @storyspinner @gloriabell @marketingmisfit Glad you’re enjoying your lunch! Cheers!
Enthusiastic social media evangelists all, we waited a bit and checked our new followers. Sure enough, @Maggianos was now following all four of us. Curious about the man/woman behind the mask (ok, the avatar, but mask flows so much better), I asked @Maggianos to direct message me with his/her name.
After exchanging a few direct messages, I learned that the man behind our “conversation” was Michael from Maggiano’s Marketing Department. They had only been on Twitter for approximately eight days and, to use his own words “We think it will be a great way to build a relationship with our Guests. Lots of potential uses, from informing them about Maggiano’s news and special promotions, to checking in to ensure we’re delivering a great experience.”

Now there are many questions still to be asked of Michael/@Maggianos such as – Did they receive a recommendation from a PR or Marketing person or agency to establish a Twitter presence or was it an internal decision? How did he learn about managing/leveraging Maggiano’s Twitter account? Was it from personal experience, for example did he have his own Twitter identity prior to establishing the Maggiano’s account? However, even with these unanswered questions, a quick review of @Maggianos Twitter stream shows a sincere willingness on their part to utilize the “Power” of the Twitterverse to inform their customers, obtain feedback, as well as enhance the customer’s experience with the Maggiano’s brand. Maggiano’s is demonstrating the understanding that, in today’s ultra-competitive climate, businesses have to utilize all the tools available to generate that magic combination of customer service and brand recognition that ultimately generates our revenue. Maggiano’s is far from being the only company that has recognized the inherent power of Twitter to help generate customer loyalty and business. What is impressive is their quick grasp of the “proper” use of the medium. Their use of the secret sauce of broadcast messages, monitoring traffic for their name and, most importantly, interaction/conversations with current and potential customers. Well done, Maggiano’s! Thanks for not only a fantastic lunch, but a great lesson as well.

03
Mar
09

They are starting to “Get” the power

The estimated number of companies currently on Twitter is in the thousands. The businesses are immensely diverse but their basic goals remain the same – to leverage the “Power” of social media for the betterment of their bottom line. While not every company on Twitter has found the magic formula that leaves that warm, fuzzy, “I’ve got to do business with this company” feeling with its followers, there are a few who either have gotten or are starting to “Get” the power the medium can hold. One such company that popped up less than two weeks ago in the Twittersphere is Maggiano’s. A family-friendly chain restaurant whose apparent mission is to provide it’s customers with bountiful, consistently good Italian food in a Little Italy style atmosphere.

The evidence that Maggiano’s is learning to harness the power of Twitter is clearly illustrated in the story of my lunch last Saturday. Beth Harte, Li Evans, Mayra Ruiz and I had plans to meet at the Maggiano’s in King of Prussia, PA. Mayra and her husband had driven up from West Virginia for the the day and we ladies were gathering to share, not only some food, but some sparkling discussion on the state of social media. Mayra was also interviewing Beth and Li about their upcoming Online Media Boot Camp. I was driving from my home in South Philly (Thanks Philly Car Share!) out to the ‘burbs when almost to King of Prussia, I realize I could not remember which side of the mall Maggiano’s is located on. So, Twitterholic that I am, I send out this tweet: @GloriaBell: Quick someone – Maggiano’s in King of Prussia, which side of the mall is it on?
Before I received a response, I sighted the restaurant, parked and joined the ladies inside. We were seated and I, again Twitterholic that I am, stole a quick look at at my replies (so I could thank anyone who had sent me directions) prior to starting our conversation. Imagine my pleasant surprise to see this tweet:
@Maggianos: @gloriabell Enjoy your lunch at Maggiano’s King of Prussia!
It had been posted less than ten minutes after my request for directions. The other ladies were just as pleasantly surprised so I sent out a “joint” reply: @Maggianos I am having a lovely lunch with some brilliant ladies @marketingmisfit @bethharte & @storyspinner
Within minutes we received @BethHarte @storyspinner @gloriabell @marketingmisfit Glad you’re enjoying your lunch! Cheers!
Enthusiastic social media evangelists all, we waited a bit and checked our new followers. Sure enough, @Maggianos was now following all four of us. Curious about the man/woman behind the mask (ok, the avatar, but mask flows so much better), I asked @Maggianos to direct message me with his/her name.
After exchanging a few direct messages, I learned that the man behind our “conversation” was Michael from Maggiano’s Marketing Department. They had only been on Twitter for approximately eight days and, to use his own words “We think it will be a great way to build a relationship with our Guests. Lots of potential uses, from informing them about Maggiano’s news and special promotions, to checking in to ensure we’re delivering a great experience.”

Now there are many questions still to be asked of Michael/@Maggianos such as – Did they receive a recommendation from a PR or Marketing person or agency to establish a Twitter presence or was it an internal decision? How did he learn about managing/leveraging Maggiano’s Twitter account? Was it from personal experience, for example did he have his own Twitter identity prior to establishing the Maggiano’s account? However, even with these unanswered questions, a quick review of @Maggianos Twitter stream shows a sincere willingness on their part to utilize the “Power” of the Twitterverse to inform their customers, obtain feedback, as well as enhance the customer’s experience with the Maggiano’s brand. Maggiano’s is demonstrating the understanding that, in today’s ultra-competitive climate, businesses have to utilize all the tools available to generate that magic combination of customer service and brand recognition that ultimately generates our revenue. Maggiano’s is far from being the only company that has recognized the inherent power of Twitter to help generate customer loyalty and business. What is impressive is their quick grasp of the “proper” use of the medium. Their use of the secret sauce of broadcast messages, monitoring traffic for their name and, most importantly, interaction/conversations with current and potential customers. Well done, Maggiano’s! Thanks for not only a fantastic lunch, but a great lesson as well.




Follow

Get every new post delivered to your Inbox.